Question 1

How long does installation take?

Accepted Answer

About a week for smaller projects, and up to four weeks for something like an outdoor classroom. Lead times from order to installation vary with the time of year, so ask us when you enquire.

Question 2

Do you make everything yourselves?

Accepted Answer

Yes. Everything is designed, made and installed by our own team, from our factory in Ystrad Mynach. We do not subcontract the making or the fitting.

Question 3

Can you make something that is not on your website?

Accepted Answer

Yes. Most of what we build is bespoke. Tell us the idea and the space and we will come and look at it.

Question 4

Do you work in Welsh?

Accepted Answer

Yes. We carve and router in Welsh and English, and we make a bilingual range of learning panels and shapes used in schools across Wales.

Question 5

What timber do you use?

Accepted Answer

Locally sourced oak and sweet chestnut, alongside Douglas fir, larch and spruce, from managed forests.

Question 6

How do you keep the site safe?

Accepted Answer

We fence off the work area for the whole installation, so nobody can get into it while we are there.

Question 7

Are your installers DBS checked?

Accepted Answer

DBS checks are in place.

Question 8

How much does it cost?

Accepted Answer

It depends on the piece and the site, which is why we come out and measure up before quoting. Ask us for a quote.

Question 9

Is the site visit free?

Accepted Answer

Yes. We come out, measure up and talk it through at no cost.

Question 10

Can you give us a drawing and quote for a funding application?

Accepted Answer

Yes. Most clubs and community groups need both before a funder will consider an application, so ask us at the start.

Question 11

Do you offer maintenance?

Accepted Answer

Yes. On a yearly maintenance plan we come back, inspect the timber, make good any minor damage and re-spray it. In year five we add an anti-fungal treatment.

Question 12

How do we look after it ourselves?

Accepted Answer

Everything is finished in an oil-based product, and we recommend re-coating each spring. That stops the timber cracking and splintering, keeps the water out and slows the algae that makes a surface slippery.

The questions we get asked most.

About the work

About working on site

About cost and buying

About afterwards

Still not sure? Ask us.